FullTilt Rocks!

About three weeks ago I was playing the 1:45 am Stud8 tourney on FullTilt when I started having major connection issues. It was a small tourney with only about 40 players and 4 places paying, and I was shortstacked, but not desperate in the middle stages with about 18 players or so left when this started happening. It turned out it was a FullTilt problem, as I kept getting booted, then having trouble reconnected. Others in the tourney commented that they were having the same problem and I witnessed similar issues at the cash game table I was playing as well.

I emailed FullTilt to complain and suggested that I should receive my buy-in back as this had affected not only my enjoyment of the tourney, but my ability to come back from my shortish stack and have any chance to win. Eventually, I got reconnected and ended up busting something like 11th. FullTilt sent me an email apologizing for the inconvenience and saying they'd investigate. I pretty much figured that was the end of it and probably the last I'd hear. It was only ten bucks and I wasn't going to worry about it. Though, I still felt that FullTilt probably did owe it's players something for the 10 minutes+ of connection problems. Anyhow, I'd pretty much forgotten about it until I received the following email today.

Hello CinciKid,

Thank you for contacting Full Tilt Poker Customer Support,On November 22, 2006, we experienced technical difficulties resulting inan interruption of our game servers.We sincerely apologize for the inconvenience this caused, and want to assure you that occurrences like this are indeed rare. After taking due diligence to investigate all concerns, we verified thatyou were affected by the service interruption. We have adjusted your account with the appropriate credit for that outage, $18.39.

We hope that you continue to enjoy playing at Full Tilt Poker as we are truly committed to providing you with the best possible gaming experience.If you have any questions regarding your account, please do not hesitateto email us at support@fulltiltpoker.com and we will be happy to addressthem.

Again, we apologize for this inconvenience and appreciate your patience in our review of your account.Thank you for playing at Full Tilt Poker and best of luck at the tables!

Regards,
FullTilt Support

I took them a while, but they eventually did the right thing, and I received more back than I expected. Kudos to FullTilt.